Moveworks Recruitment 2023: Moveworks announces the Hiring of a Technical Support Engineer, Interested and eligible candidates can go through this post for further details about Moveworks Recruitment 2023.
Here we provide information about the company Name, Job Role, Salary, Qualifications, and Job Responsibilities.
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Moveworks Recruitment Drive 2023:
| Company Name | Moveworks |
| Post Name | Technical Support Engineer |
| Salary | up to ₹8.8 LPA* |
| Experience | Fresher/Experienced |
| Job Location | Bengaluru |
| Batch | 2023/22/21/20/19/18/17 |
Job Responsibilities:
- Provide daily support to Moveworks customers as they leverage our product to drive efficiencies and evolve their IT support
- Communicate clearly and simplify highly technical concepts.
- Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem.
- Triage the support tickets and escalate to appropriate teams (Eg: Customer Success Engineering, Product team etc).
- Identify the defects and log them in the defect management system.
- Provide timely response to the customers and ensure the SLA is met.
- Identify recurring issues reported by customers and log it in the knowledge base for future reference.
- Analyze different types of logs including Kibana and logDNA to track down the user reported issue.
- Perform Configuration changes to fulfill customer requests.
Qualification required:
- Bachelor’s degree in Information Technology, Computer Science or relevant field
Preferred skill:
- Understanding of engineering frameworks to distinguish between configuration requests versus product limitations
- Strong written communication and ability to simplify technical concepts
- Ability to reproduce, document, and communicate bugs and outages
- Experience working with REST APIs
- Passionate about technology and appetite to learn and grow.
About Moveworks:
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for five consecutive years while earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards.
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