Google Operations Center Recruitment 2022: Google Operations Center announces the hiring of a Software Engineer, Interested and eligible candidates can go through this post for further details about Google Operations Center recruitment 2022.
Here we provide the information about the company Name, Job Role, Salary, Qualifications and job Responsibilities.
Job Applicants can read all the details of the online job application, you can register through the link given in below.
Google Operations Center Recruitment 2022:
| Company Name | Google Operations Center |
| Post Name | Analyst |
| Salary | ₹7.5 LPA* |
| Experience | Freshers |
| Batch | 2022/21/20/19/18 |
| Job Location | Hyderabad, Gurgaon |
Position responsibilities
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Minimum qualifications
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Preferred qualifications
- Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
About Company:
Google Operations Center (GOC) partners with Google to help bring their incredible products and services to life. Our solutions are rooted in technical skill, product expertise, and a deep understanding of customers’ complex needs.
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