Freshworks Recruitment 2023 | Freshworks Hiring Customer Success Specialist

Freshworks Recruitment 2023: Freshworks announces the hiring of a Customer Success Specialist, Interested and eligible candidates can go through this post for further details about Freshworks recruitment 2023.

Here we provide information about the company Name, Job Role, Salary, Qualifications, and Job Responsibilities.

Job Applicants can read all the details of the online job application, you can register through the link given in below.

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Freshworks Recruitment 2023:

Company Name	Freshworks
Post Name	Customer Success Specialist
Salary	up to o ₹5 LPA*
Experience	0-2 yr
Job Location	Chennai
Batch	2023/22/2021/2020/2019/2018

Job Responsibilities:

Engage proactively with customers using the engagement model (based on customer segment) laid out
Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
Own two key metrics (Increase Product-Adoption & Customer Retention)
Use customer management tool (Natero) (Training will be provided to get familiar)
Implement and support compliance to Freshworks compliance and information security processes

Eligibility Criteria:

Any Graduate from any stream

Preferred skill:

Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Self-starter who can own ongoing customer success of both large and small clients
Ability to report and share client’s status on a timely/pre-defined interval
Bachelor’s Degree in Computer Science + Business Education preferred

About Freshworks:

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.