Concentrix Recruitment 2023: Concentrix announces the Hiring of a Team Leader, Interested and eligible candidates can go through this post for further details about Concentrix Recruitment 2023.
Here we provide information about the company Name, Job Role, Salary, Qualifications, and Job Responsibilities.
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Table of Contents
Concentrix Recruitment 2023:
| Company Name | Concentrix |
| Position | Team Leader |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers & Experienced |
| Location | Bangalore/ Mumbai |
Key Responsibilities:
- Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to team members, enabling consistent high performance delivery.
- Identify performance related issues, develop an action plan for improvement and implement corrective actions.
- Ensure service delivered to our customers meet contractual Key Performance Indicator (‘KPIs’) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training programs.
- Promote CNX values- “Walk the Talk” and lead by example.
Eligibility Criteria:
- Graduation in any stream.
- Associate’s degree in related field.
Preferred skills:
- Should be able to manage Inbound, Outbound & Email customer service channels.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow through on items to completion.
- Strong oral and written communication skills.
- Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
- Ability to mentor, coach and provide direction to team members.
- Willingness to work in a flexible schedule.
About Company:
Concentrix, Corporation is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
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