CGI Recruitment 2022 | Service Desk Technical Analyst | Freshers can apply

CGI Recruitment 2022: CGI announces the hiring of a Service Desk technical Analyst, Interested and eligible candidates can go through this post for further details about CGI recruitment 2022.

Here we provide the information about the company Name, Job Role, Salary, Qualifications and Job Responsibilities.

Job Applicants can read all the details of the online job application, you can register through the link given in below.

CGI Recruitment 2022:

Job Responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.

Eligibility Criteria:

• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.

Preferred skill:

• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue
• Communication (Oral/Written)
• Customer Service & Support
• Problem Solving/DecisionMaking
• Demonstrates analytical and problem-solving skills.
• Creative.
• Good written and verbal communication skills; mastery in English and local language.

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