Autodesk Hiring Technical Support Specialist

Autodesk Recruitment 2023: Autodesk announces the hiring of a Technical Support Specialist, Interested and eligible candidates can go through this post for further details about Autodesk recruitment 2023.

Here we provide information about the company Name, Job Role, Salary, Qualifications and Job Responsibilities.

Job Applicants can read all the details of the online job application, you can register through the link given in below.

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Autodesk Recruitment 2022:

Company Name	Autodesk
Post Name	Technical Support Specialist
Salary	up to ₹8 LPA*
Experience	0-2 yr
Job Location	Bengaluru
Batch	2022/21/20/19/18/17

Job Responsibilities:

Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of critical issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Escalate customer issues to internal teams as required
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress

Eligibility Criteria

Bachelor’s degree or equivalent in Civil or Architecture

Minimum Qualifications

Bachelor’s degree or equivalent in Civil or Architecture
Working experience on BIM 360, BIM docs etc. and Revit in a production environment
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
Demonstrable strong customer service, troubleshooting, and analytical skills
Exceptional team player skills
Ability to work in flexible working hours/Shifts. Current shift will be AMER EST.
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal English communication skills. Additional language skills are advantageous
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment.

Preferred skill:

Working experience on BIM 360, BIM docs etc. and Revit in a production environment
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
Demonstrable strong customer service, troubleshooting, and analytical skills
Exceptional team player skills
Ability to work in flexible working hours/Shifts. Current shift will be AMER EST.
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal English communication skills. Additional language skills are advantageous
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment

About Autodesk:

Autodesk is a leading global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.