Deloitte Recruitment 2022: Deloitte announces the hiring of a Customer Support Analyst, Interested and eligible candidates can go through this post for further details about Deloitte recruitment 2022.
Here we provide the information about the company Name, Job Role, Salary, Qualification and job Responsibilities.
Job Applicants can read all the details of the online job application, you can register through the link given in below.
Deloitte Recruitment 2022
| Company Name | Deloitte |
| Job Role | Customer Support Analyst |
| Salary | up to 6.5 LPA ( Expected ) |
| Experience | 0 – 1 Year |
| Location | Hyderabad |
Job Responsibilities
➤ Customer handling skills – Call etiquettes
➤ End to End ticket management
➤ Basis ITIL concepts of Incident, problem & change management is must
➤ Experience in managing voice & non-voice support (Calls, chats & email)
➤ Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
➤ Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
➤ Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
➤ Process incoming service requests, incidents and change requests and formulate appropriate response
➤ Manage multiple support mailboxes and respond to emails
➤ Triage and troubleshoot issue(s) reported on all applications.
➤ Report and record any new defects on all applications.
➤ Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
➤ Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
➤ Provision user accounts for external (non- Deloitte) client users
Technical Requirements
➤ Excellent Customer service (Phone / Chat / Emails)
➤ Excellent spoken English Language proficiency
➤ Proficient with MS-Office
➤ ServiceNow experience preferred
➤ Exposure to application support, ITIL framework etc.
➤ Excellent written & verbal skills
➤ Customer Service experience
Ø Comfortable to work in 24*7 environment
join Our Official Telegram Channel
Join Our Official Instagram Job Page
